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Talking About My Reputation: The Human Touch In Responding To Google Reviews
Uncle Ron's Porch - Archives
What happens when you actually receive a review? Today, we're addressing that question: how and when should you respond to reviews, both positive and negative? Responding to reviews is not only about promoting great interactions with your customers, but also about addressing any not-so-great reviews that may come your way.
1. Uncle Ron emphasizes the importance of responding to Google reviews, both positive and negative. He recommends responding as quickly as possible to show that you are attentive and value your customers' feedback.
2. Although some suggest using automated AI responses, Uncle Ron believes that personally responding to reviews creates a better customer service experience and helps build a deeper connection with customers.
3. Uncle Ron advises being gracious, humble, and helpful when responding to negative reviews. He shares a personal example of a negative review and stresses the importance of maintaining professionalism in all interactions, even with difficult customers.
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